April 2009
5 posts
We are not supposed to work on a problem for this...
All too often you walk into a meeting room and people are already offering solutions. You have the gentleman on the left; he brought a hacked PowerPoint with pasted up screen shots of competitor sites. What about the lady on the right? She’s showing everyone on the whiteboard how the web application should look. Then it hits you. What’s the problem we are trying to fix?
I actually heard someone...
Steps to better user experience?
I just read about Google’s four steps to better user experience:
eCommerce project manager Graham Cooke suggested a four step plan: * Identify the problem - where people are falling through your site using data that goes beyond your visitor numbers * Diagnose why people are falling through by listening to customers through user groups and online surveys. * Test solutions on your customers ...
4 tags
What's the problem?
I can’t tell you how many meetings I’ve sat in where we were discussing some solution and the “problem” was nowhere in the realm of anybody’s thought. Faces look at you with surprise when you finally stand up and say “Wait a minute, what’s the problem we are trying to solve?” Over the years, I’ve heard all kinds of unbelievable responses....
New blog, what should I talk about?
Julia Roy (@juliaroy) turned me on to tumblr. Although I have another blog that is simple, using Posterous, I was compeled to start one on here.
So I’ve decided to write about my professional experience. I’ll talk about what methodologies I’ve used in the past to tackle user experience challenges. What’s worked, and what hasen’t worked. What my pet pieves are in the...
